FPM | 義大利皮革 | 皮具 | 箱包 | 行李箱

全球保固說明

We can also offer you the possibility of extending your Limited Warranty on all products to 5 years, simply by registering your purchase with a registered dealer on our website.

Upon registration of the product and through the fifth year of the warranty, we will arrange for repairs of any defects in materials or production, including all structural defects such as handles, hinges and locks.

However, the following conditions are not covered by the warranty:

  • any damage caused by usage that is not related to defects in materials or production will not be covered by the warranty.
  • Damage caused by airlines, airport transit or airport services are not covered by the warranty.For damage caused during airport transit, claims should be submitted to the carrier.
  • Other damages that are not covered by the warranty include improper use of the product, any purely aesthetic claims (such as scratches or fabric stains) and accidental or indirect damage such loss of luggage contents or anything not directly due to the damage caused.

PROOF OF PURCHASE:

Please keep your receipt and/or warranty card which has been stamped and dated by the retailer. They will be required to confirm your warranty coverage, and will also demonstrate that the purchase was made with an authorized FPM dealer. Our five years warranty is valid only for products purchased from an authorized FPM dealer.


REPAIR SERVICE:

Under warranty , you can apply for repair to FPM dealer or FPM authorized repair center. You can bring the product to nearest dealer or service center. Send an email, stating the reasons of the damage, and please provide images of the defective product with a scan of the proof of purchase. FPM will examines the damage and will inform you on how to proceed. If a replacement product should not be available, FPM will commit to provide a product of equal value and function

If the warranty is not valid or is not applicable to the defective product, FPM will send you a cost estimate for any repairs and shipping as quickly as possible.

享有您FPM產品的全球五年保固,從網站註冊開始。

在你購買FPM產品並於網站註冊後,FPM將提供五年保固,保固的內容如下方所述:
產品的保固,僅限於出廠瑕疵,任何來自於材質或者生產過程中的缺陷所造成的瑕疵,包含結構上的缺陷如拉桿、合頁及鎖,FPM將會負責維修。

然而,下列情況都是不屬於保固的範圍:

  • 使用過程中造成的任何損壞。
  • 由航空公司、機場中轉運輸或是機場服務造成的損壞也不在保固的範圍內。在產品託運後發現損壞時,我們建議您立即向航空公司或者運輸公司請求理賠。
  • 其他損傷如不當使用、外觀受損(如:刮傷或布料髒汙等)、附帶或間接損失如因損壞造成的行李箱內容物或任何東西的遺失,都不在保固的範圍內。保固僅限於產品本身的價值。

購買證明:

請保留由零售商蓋章並註明日期的收據及保證卡,用以確認您的保固範圍及證明此購買行為是由授權的FPM經銷商進行的。我們的五年保固僅適用於從FPM授權經銷商處購買的產品。

維修服務:

在有效的保固期間內,你可以向FPM經銷商或者FPM授權的維修中心提出維修申請。你可以親自帶著產品至離你最近的經銷商或維修中心處,附上商品的保證卡或者購買證明;你也可以使用E-mail的方式,內容註明損壞的原因,並附上損壞商品的照片及購買證明,不論以上何種方式,FPM將會決定產品是否符合瑕疵保固。如果判定為保固範圍,FPM將會維修或者替換產品並告知您如何進行。

如果保固無效或不適用於有缺陷的產品,FPM將盡快向您發送任何關於維修和運輸的成本估算。